Terms And Conditions

Book Your Holiday

Following requests from our customers as from 2013 all our caravan holiday homes and lodges will be no smoking.

Conditions of Booking

Reservations for accommodation are accepted subject to the following terms and conditions:

1.  Bookings can be made by:

(a) using our website using the online availability checker, completing all details and using the secure payment facility.

(b) Telephone, giving the necessary booking details, your details and booking requirements and by making a credit/debit card payment.  We do not accept post-dated cheques.

2.  Please ask for the name and make a note of the receptionist taking your booking.

3.  Staff will be on hand seven days a week, during the season, to provide information and help you with your booking.  The booking must be made by a person of 21 years or over who agrees on behalf of all named persons to abide by the booking conditions.

4.  On acceptance of your booking and payment of a deposit, a ‘confirmation of booking’ will be sent to you.  This will Show the full cost of your holiday, including the deposit paid and any balance due.

5.  The balance of all charges due must be received in full and usually no later than 60 days before the commencement of your stay.  Bookings made less than 60 days prior to your stay must be paid in full at the time of making the booking.

6.  Failure to pay the balance by the due date without prior agreement could result in the booking being cancelled and the accommodation/pitch re-let.

7.  Amendments to the booking by either party will be notified in writing.

8.  Although we always try to meet your special requests, it is not always possible due to the operational requirements of the park.  Even when a special request has been confirmed, matters outside of our control may interfere with our ability to comply with your request.

9.  Reminders of your booking or any deadlines for payments will not be sent.

10.  All prices quoted are inclusive of VAT at 20%.  We reserve the right to amend the cost of your booking in the event of a VAT rate change.

11.  All bookings are accepted entirely at the discretion of the Management.

12.  As our holidays are primarily for families and couples your behaviour should be appropriate and should not be noisy, offensive or likely to cause any harm to other guests, staff or property at the Holiday Park.  There may also be restrictions on bookings for groups consisting of three or more persons.  Bookings are taken at our discretion.  If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave the holiday park.

13.  Dogs are allowed on the Park (other than any dogs covered by the “Dangerous Dogs Act 1991”).  No other pets allowed on the park.

14.  We are able to support large dark skies at night by restricting night lighting.  We advise you to bring torches.

Dogs must be kept on leads at all times.

ARRIVALS & DEPARTURE TIMES

Beach Huts                           08.00 – 21.00 hrs

Tourer                                    13.00 – 11.00 hrs

Static Holiday Homes         16.00 – 10.00 hrs

DEPOSITS

We ask for a £20.00 refundable deposit for the beach huts upon collection of the keys.

CANCELLATION BY US

We reserve the right in any circumstances to cancel your holiday and in this event we will return the money you have paid or will offer you an alternative holiday of comparable standard, subject to availability.

CANCELLATION BY YOU

If you have to cancel your holiday, please contact us immediately.  If cancellation is made by telephone it is advisable to also confirm your cancellation by email or letter by First Class post within 3 days.

Our contact details are as follows:

Pinewoods Holiday Park                                                                                                                                                  Beach Road                                                                                                                                                                            Wells next the Sea                                                                                                                                                           Norfolk                                                                                                                                                                                 NR23 1DR                                                                                                                                                                           01328 710439                                                                                                                                  holiday@pinewoods.co.uk

ALTERATION TO BOOKING

Should you wish to make an alteration to your booking, an administration fee of £35.00 is payable.  We may not be able to accommodate any requests to alter your bookings which we received less than 60 days prior to start of holiday.  Any alterations you wish to make are subject to  availability.

SPECIAL OFFER DISCOUNTS

These must be claimed at the time of booking.

REFUNDS

You may cancel this booking at any time but we shall only be liable to refund you the following percentages of the total holiday price including extras, where notification of cancellation is received.

60 days or more – 100% less the deposit                                                                                                                            28 – 59 days – 60% less the deposit                                                                                                                                         14 – 27 days – 40% less the deposit                                                                                                                                         0 – 13 days – 0% of the holiday

ACCOMODATION (Holiday Homes)

1. All our accommodation is fully equipped for the maximum occupancy of that unit.

2.  Linen and Bedding.  Duvets, duvet covers, pillows, pillowcases and sheets are all provided for the number of your party.  We do not provide bed linen for our cots.

3.  Electricity, gas, water, colour TV and heating are all included within the cost of your holiday.

4.  Only those persons listed on the Booking Form are entitled to occupy the accommodation allocated. All children and babies must be included in your booking. Any additions must be notified to Reception and added to your Booking. The total number in your party should not exceed the capacity of the accommodation shown in our grading. Anyone found to have more occupants than the number booked is liable to have their booking terminated.

5.  If you receive visitors during your stay, who are not resident on the Park, they must report to Reception before proceeding to your accommodation. Visitors must not stay overnight in your accommodation. You will be responsible for the behaviour of your visitors whilst they are on the Park.

6.  You are responsible for keeping and leaving your accommodation clean, tidy, in good order and in the condition that you found it. If you are found to have caused breakages, damage or removal of items you may be charged.

7.  A maximum of 2 dogs allowed in specified holiday homes. (other than any dogs covered by the “Dangerous Dogs Act 1991”). No other pets are allowed on the park.

8.  All persons on the booking form and visitors will comply with the site rules. Failure could result in termination of the booking.

Customer Service

In the event of any complaint or comment, please report details to reception as soon as possible.  you must have your booking reference and fill in a Pinewoods Customer Service form to enable us to effectively address any problem.  If at the end of your stay you feel dissatisfied with our response, please contact Pinewoods within 28 days, quoting booking reference.

LOST PROPERTY

A minimum charge of £20 is made for the return of lost property after your departure. Items of lost property can only be held for a maximum of 1 month after which time they are donated to charity. We cannot be responsible for items reported lost which cannot be found. Property is at all times the responsibility of its owner. When telephoning regarding items you have lost we will need your booking reference number; a full description of the item and where and when you think it was lost.

SPEED LIMIT

Customers must abide by the 10 m.p.h. speed limit.

Failure to comply with this or any other park rule could lead to the termination of your booking.  Vehicles brought onto the park are done so at the owners risk.

 

Limited Availability

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We have limited availability for static holiday homes, tourers/motorhomes & lodges.

Please contact reception for details.

News & events

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Reviews

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Amazing family place! Lots of fun and lovely place to spend time with the family and explore.

Rebecca Hope