Disability Access Statement

Book Your Holiday

Following requests from our customers as from 2013 all our caravan holiday homes and lodges will be no smoking.

Contact for accessibility enquiries: Kayleigh Cadamy


Situated right at the heart of the North Norfolk coast, we have been welcoming holidaymakers and families for over 60 years. We strive for high standards across every area of the park, and are proud holders of the David Bellamy Conservation Gold Award. Our picturesque site lies behind pine-topped sand-dunes at the edge of Wells beach, just a short walk (or miniature train ride) from the bustling historic port of Wells-next-the-Sea. We offer a wide range of holiday lodges and static caravans for private sale or rent, as well as pitches for touring caravans and motor homes along with comprehensive and up-to-date facilities. There is an abundance of things to do and places to visit close by.


At a Glance

Level Access

  • There is level access from the main entrance to:
    • Pinewoods Holiday Park Reception
    • Owners’ Gym changing area
    • Owners’ Gym
    • Pinewoods’ Shop
    • Sales Office
    • Children’s Play Area
    • Wells-next-the-Sea Beach



  • Glass doors and full-height windows have contrast markings.



  • Staff are available 24 hours a day.
  • We have emergency evacuation procedures for disabled visitors.


Getting here

Pinewoods Holiday Park
Beach Road
NR23 1DR


Travel by public transport

  • There is access to Wells-next-the-Sea town by bus, however Pinewoods Holiday Park is next to the beach which is situated a mile away from the quay along the Beach Road. There is a miniture railway that can bring customers down to the park during peak months. This is an independent business, please contact Wells Harbour Railway for opening hours.
  • Taxis are available from Cars 2 Go by calling 01328 854171 or Elite Travel by calling 01328 821812.



  • We have a car park. The parking is less than 50 metres from the main entrance. Parking is free.
  • From the car park to the entrance, there is level access. The route is 90mm wide, or more.
  • There is a short walk from our car park to our Reception entrance with a small dropped curb at the drop off point.
  • All our accomodation is accessible by car. There is car parking next to the majority of the holiday homes and if not, it is very close by.
  • Each touring pitch has room for a motorhome/caravan and at least one other vehicle.



Path to main entrance

  • From the street to the main entrance, there is level access.
  • The path is 2500mm wide, or more.


Main entrance

  • The main entrance has level access.
  • The main door is side hung and manual.
  • The door is 980mm wide.


Getting around inside

Visual Impairment – General Information

  • We have contrast markings on all glass doors and contrast markings on all full-height windows.


Pinewoods Holiday Park Reception

  • From the main entrance to reception, there is level access. The door is 900mm wide.
  • The check-in desk has a low section for wheelchair users. You can sit down at reception.


Site facilities

  • We can help you with pitching.
  • You can park next to your caravan.
  • We have a caravan designed for wheelchair users.
  • We have showers, with a seat.
  • We have showers, with a handrail.
  • We have a level access shower.
  • The toilets have handrails.
  • The direction of transfer onto the toilet is to the right.
  • There is 1200mm in front of the toilet.
  • The toilet seat is 500mm high.
  • The basin is 820mm high. The taps are lever operated. There is space under the basin, with a pedestal.
  • From the main entrance to the laundry, there is level access. The door is 80mm wide.



  • From the main entrance to the gym changing area, there is level access. The door is 800mm wide.
  • From the changing area to the gym, there is level access. The route is 1700mm wide, or more.
  • The door is 900mm wide.
  • Whilst there is a toilet, there are no specific changing rooms provided in our gym facilities. There is an emergency pull cord alarm in the toilet.


Pinewoods’ Shop

  • From the main entrance to the shop, there is level access. The door is 900mm wide.
  • The route through the shop is 800mm wide, or more.


Sales Office

  • From the main entrance to this area, there is level access. The door is 900mm wide.

Getting around outside

Dog Walk Area

  • Some of the trail has a loose surface.

Children’s Play Area

  • From the main entrance to this area, there is level access. The route is 1200mm wide, or more. The entrance is 900mm wide.
  • This play area is not manned by any staff. Children under 16 must be accompanied by an adult.

Wells-next-the-Sea Beach

  • From the main entrance to this area, there is level access. There is a permanent ramp. The route is 1310mm wide, or more.
  • There is step-free access to the beach however this is to the dog-free part of the beach. Assistance dogs are allowed on this part of the beach.
  • Access to the dog-friendly part of the beach is either by wooded area with uneven ground or 50+steps. Please contact Pinewoods Holiday Park if you require further clarification or assistance.

Customer care support

  • You can hire mobility equipment from Kings Lynn Mobility Centre by calling 01553 768751.

Emergency evacuation procedures

  • In the event of a flood, a member of staff would visit the wheelchair accessible caravan holiday home and offer assistance. In the event of a fire in the amenity blocks, the wheelchair accesible facilities would be checked by staff.

Customer care support

  • Staff are available 24 hours a day.



Guide last updated: 18 January 2019

News & events

image description
Our favourite Norfolk beaches

Those of us in search of the quintessential British seaside holiday are spoilt for choice in Norfolk. Find out about some of our favourites.


We are only able to accept card and cheque payment for bookings.

2019 Price List

Take a look at our 2019 prices.

Download 2019
Price List PDF

Mid Week Offer

Book a mid-week 3-night break in one of our static caravans and get the 4th night free. Excluding Saturdays and Sundays. Offer available until 25th May 2019