WELCOME BACK TO PINEWOODS

WE ARE DELIGHTED TO WELCOME YOU BACK…

Pinewoods re-opened to caravan holiday home owners on 4th July as the first stage of our cautious and phased re-opening plan. This was followed with the reopening of our holiday hire caravans on 13th July and our Spoonbill Drift Touring Park on 22nd July, both at a reduced capacity. It has been a pleasure to welcome back our owners followed by our holiday and touring guests, the majority of which are regular customers who have been very keen to enjoy Pinewoods once again. As a result of increased demand for holidays in UK coastal destinations, we have very limited availability in October for tourers (full for hire fleet) and availability November and December.

Please note, arrival and departure times for hire fleet bookings have been amended to allow our cleaning team the additional time required to fog and clean the unit, details of this will be provided in your pre-arrival instructions alongside amended check-in procedures.

We politely ask for your co-operation with our amended arrival and departure times as if you arrive early and decide to go to your lodge or caravan this will impact our cleaning team’s ability to present your caravan to our usual high standards in the following ways;

  • Our cleaning supervisor will be unable to check cleaning standards if you are present in the caravan or have moved any belongings in before check-in time
  • Our cleaning team will be unable to clean the outside furniture or BBQ’s (where applicable) if you are sitting on the deck before check-in time
  • To keep everyone safe, it is essential that you follow our departure instructions. Regrettably, failure to do so will mean that we are unable to accept any further bookings from your party and any future bookings will be cancelled.

When booking and staying with us, please ensure that you follow the latest Government advice in relation to meeting people outside your household.

Regrettably at this time due to operational reasons we are unable to meet special requests.

To book a holiday with us, please either book online or telephone our Reception Team on 01328 710439 between 9am and 5pm daily.

At this stage we are not taking bookings for 2021 until we have confirmed our prices (which will be done in October), however if you wish to be placed on a waiting list please email holiday@pinewoods.co.uk

UPDATE - 11/9/20

Please note that all customers are required to comply with the law on gatherings limit of 6. As a result, we will be contacting all bookings in date of arrival order that currently exceed this number to check the details of your booking with you and advise on your options if your booking is non-compliant. We will no longer be able to accept new bookings for a party over 6 unless this is from a single household including your support bubble.

Thank you from the Pinewoods team.

LET’S PROTECT EACH OTHER

As we start to welcome you back to the park, we have put together our ‘Let’s Protect Each Other’ charters that summarise what we are doing to keep you safe and what we ask you to do to keep each other safe and the park a relaxing place to be. Please read this before visiting and sure that any guests you may have also read it.

Click here for the charter for holiday home owners.

Click here for the charter for our hire fleet and tourer guests.

WE’RE GOOD TO GO

We’ve been accredited with Visit Britain’s ‘We’re Good To Go’ COVID-19 industry standard and consumer mark, which provides a ‘ring of confidence’ for businesses, attractions and destinations as well as reassurance to local residents and visitors that clear processes are in place and that as a business you are good to go. Click here to view a PDF.