COVID-19 (Coronavirus) Update

UPDATE 02.04.20


FOR ALL OUR CUSTOMERS

On 20th March, Pinewoods closed its doors to holiday-makers through the closure of the Horse Paddock Touring Field and the cancellation of the hiring-out of all our caravans.

HOLIDAY HOME OWNERS

In response to Government guidance on the morning of Monday 23rd March, Pinewoods fully closed and all owners who were on the park returned home.

We are now in the process of writing to all owners to provide them with an update. If you have an urgent query please email holiday@pinewoods.co.uk and we will respond to you as soon as possible. Thank you for your patience.

HORSE PADDOCK TOURING FIELD AND HIRE FLEET CUSTOMERS

Our hire fleet units and the Horse Paddock Touring Field will remain closed until the end of May 2020. I am afraid this means that if you have booked to stay with us at Pinewoods during this period of time, we will be in contact with you to cancel your stay. We will contact our customers in order, based on your arrival date. You will be offered a full refund, a credit note or we can move your booking for you without charge.

We are still experiencing a high volume of calls and emails and ask for your understanding and patience. We will return your call and respond to emails in order of arrival date.

Thank you for your continued support during this time and we look forward to welcoming you back when this crisis has passed.

Leigh Hitchcock

General Manager